Exchange and Refund Policy
Exchange Policies:
- All products that are purchased from our online store can be exchanged within five days if ‘the item(s) is faulty, damaged or defective at the time of delivery. Please take our apology for the defective products. Once we receive the item, our team will review the damage-once the dispute is settled fairly, we will issue a replacement of the same value against the product mentioned (subject to availability) in the invoice and send it within 5-6 business days.
- If the product is all good but you just change your mind and want to exchange, you need to immediately ( within 48 hrs) inform us and send back the products to us using express posting. If the product is used or damaged by the customer or damaged during return shipping, we would not be responsible for that and then the exchange is not possible in that case.
- The customer will be responsible for all shipping, and handling costs (Customs charges etc.) for any exchange processes.
- The original product should not be used or washed or damaged anyway for claiming exchange. Our team will carefully observe whether the damage was made in the customer’s place.
Refund policies:
- We do not offer any cash refunds for changing customers’ minds. If our valued customers change their minds after placing an online order, we do offer online store credit (Coupon) or the chance to exchange your product for another, depending on the situation.
- If the product is faulty or damaged and it cannot pass our quality check before dispatching the products, your order will be cancelled, and you will be refunded.